SAP Knowledge Base Article - Public

2541773 - Templates appear in XML Text in Silverlight

Symptom

When selecting a template in Silverlight, the test is shown in XML format.

Reproducing the Issue

  1. Log into the Silverlight UI.
  2. Go to Service work centre.
  3. Go to Tickets view.
  4. Open ticket ABC (being ABC the ticket where you want to reply a customer).
  5. In the Interactions facet, click Template.
  6. Select a template.

Result: The templates are shown in XML text.


XMLCodeTemplate.png

Cause

The HTML client understands all HTML tags and will render them accordingly. However, Silverlight does not.

That is because HTML tags were developed for HTML and RUI clients and cannot be implemented in the Silverlight client.

Hence, the Silverlight client does not render the<p> tag.

Resolution

Use either HTML5 or RUI to work with templates.

Keywords

KBA , AP-LEC , Logistics Execution Control , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708