SAP Knowledge Base Article - Public

2541612 - LMS: 'WARN - NO RECORDS' is displayed after connector has run.

Symptom

'WARN - NO RECORDS' is displayed after connector has run. What does this mean?

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

Run an LMS connector: Admin > System Admin > Connectors.

Cause

Three possible causes:

  1. There was no text file available in the specified directory when the connector was scheduled to run.
  2. The file in the directory has incorrect file name format.
  3. The file is available but has no data in it.

Resolution

The file must be uploaded to the correct server path with the correct file name.

To determine the correct path:

  1. Log in to LMS as Admin.
  2. Navigate through Admin > System Admin > Configuration > System Configuration > CONNECTORS (Click the display icon).
  3. Search for 'connector.input.file.location'.
    • If it is FTP, search for 'connector.ftp.input.remoteDirectory='. It states to which folder in the SFTP you need to place the file.
      • The SFTP URL and account name are:
        • connector.ftp.server=
        • connector.ftp.userID=
    • If it is local, search for 'connector.local.input.localDirectory='.  It states to which folder in your local directory you need to place the file.

To determine the correct file name:

One easy way to determine the correct file name:

  1. Log in to LMS as Admin.
  2. Navigate through Admin > System Admin > Connectors > ***Choose the connector type in concern***.
  3. Click 'View Results > View Logs'.
  4. Look for the 'WARN' line. It will show what file name is being looked for. Your file name should then be that file name.

See Also

2477153 - How to setup specific filename for a connector?

2074298 - Changing the file location of a connector - Learning

2074699 - Ensuring proper settings for a connector - Learning

Keywords

WARN, NO RECORDS, connectors, Input file, LMS, Learning '' '' '' '' '' '''' '''' '' , KBA , LOD-SF-LMS-CON , Connectors , How To

Product

SAP SuccessFactors Learning all versions