2541559 - Corporate structure Client id displayed instead of Name in index fields WQ

SAP Knowledge Base Article - Public

2541559 - Corporate structure Client id displayed instead of Name in index fields WQ

Symptom

Index fields display client id instead of Name

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Environment

SAP SuccessFactors Onboarding

Cause

Wrong configuration set up for index fields in Super Admin

Resolution

Please check whether key is maintained properly in data dictionary.

  1. OnB Settings
  2. Data Dictionary -search for key

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Please check whether key is maintained properly in panels.

  1. ONB
  2. Process
  3. Panel- control- key

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If you do not have access to Super Admin please open a support ticket to get this part checked for you.

If you have access to Super Admin please follow these instructions.

Check whether for respective index fields, proper key is maintained and what key is set up for your Level.

  1. Super Admin
  2. Corporate Structure

If in Index Field, in section Key, you have select the Value from section ''Key for Level Code'' Code will present.

If in Index Field, in section Key, you have select the Value from section ''Key for Level Name'' Name will presen

 

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 After performing above changes, please do cache refresh in Superadmin  under Manage index Fields Cache and check for new candidates.

 

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Keywords

Work Queue, Index fields, Super Admin, Corporate Structure, Cache , KBA , LOD-SF-OBD-SYS , System Performance, Usability, Errors, Security , Problem

Product

SAP SuccessFactors Onboarding all versions