SAP Knowledge Base Article - Public

2541507 - Unable to Edit the Note History in an Approval Facet of an Opportunity

Symptom

Unable to edit the Note History in an Approval facet of an Opportunity.

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Opportunities view.
  3. Search for opportunity ABC (where ABC is the opportunity name) and open it.
  4. Go to the Approval facet and click on the Edit button.

It is not possible to edit/delete an existing note under the section Note History.

Cause

The notes history functionality is designed to capture the notes that were taken at a certain point in time and so editing them is not permitted.

Resolution

This is an expected system behavior.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP C4C CORE all versions ; SAP Cloud for Customer all versions