SAP Knowledge Base Article - Public

2541022 - Bounced E-Mails Not Marked as Bounced

Symptom

Open an E-Mail which was Bounced from the E-MAILS view. You will find that the Bounced box in the EMAILS View is not ticked.

Reproducing the Issue

  1. Go to the Activities work center.
  2. Go to the E-MAILS tab.
  3. Open an EMAIL ABC(ABC represents the name of the Bounced Email). 

Result: You can see that the box Bounced is not ticked.

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Cause

The Bounced box is a new feature which is still in development stage and therefore not released yet.

Resolution

The is the current system behaviour. This feature will be available in future releases.

Keywords

KBA , AP-RC-ANA , C4C, ByD, Travel: Analytics Tools & Frameworks , How To

Product

SAP C4C CORE all versions ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711