2540811 - Recruiting - Email - Employee Referral email - duplicated company logo

SAP Knowledge Base Article - Public

2540811 - Recruiting - Email - Employee Referral email - duplicated company logo

Symptom

Employee Referral email contains two company logos

Environment

SAP SuccessFactors Recruiting Management

Email notifications

Reproducing the Issue

The Employee Referral email contains two company logos, even though the customer only manually inserted one logo image into their email template.

Cause

The email system automatically inserts / embeds the saved company logo into the email, even though this is not apparent in the template (there is no [[LOGO]] token in the template).

Resolution

Do not manually insert a company logo into the email template as the system inserts / embeds one automatically when the email is being generated and mailed.

Keywords

Email, referral email, template, company logo, logo, token , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions