2540557 - Include phone number of Named User in notification - Onboarding

SAP Knowledge Base Article - Public

2540557 - Include phone number of Named User in notification - Onboarding

Symptom

  • How do I include the recruiting coordinator's phone number in an ONB notification?
  • I'm using the below tokens in the notification. Phone number is not populating in the notification.   " If you have any questions, please contact your recruiting coordinator, {user: Coordinator, objattr=firstname} {user: Coordinator, objattr=lastname}, at {user: Coordinator, objattr=email} or {user: Coordinator, objattr=phone}."

Environment

Onboarding - All Data center

Cause

Phone Attribute is not defined for the user

Resolution

  1. Go to Onboarding Application
  2. Click on Security -> Users
  3. Search the user (Hiring manager or HRmanager or Recruiter)
  4. From the top menu, click on Attribute button
  5. Check whether you have any information about the phone in this Attribute
    1. If you have the information, please use the correct key from this Attribute
    2. If you not have any information then you add the Attribute
  6. After adding the Attribute, you can use the key in the notification.

Keywords

Hiring Manager, HRManager, Token , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Onboarding 1608