When the Party Role is set as Service Technician, the following order holds:
On creation of ticket, rules cannot be set, hence only rule order is based on priority set in Business Configuration
- Step No 3 - Use Rule for Service Technician - refers to the Ticket Party Rule Function which is set under Define Rules for Employee Work Distribution link of Service and Social View of Administrator Work Center
- Step No 5 - Installed Base/ Registered Product - In Resgistered Product , you can maintain the Technician . So, if you maintain this in the Product field under Overview facet of Ticket View, this is taken over.
- Step No 10 - Direct Responsible of Account - It is the " Employee Responsible - Sales" - Party Role maintained under Account Team facet of Account View
- Step No 20 - "Service Technician for Tickets" - refers to Rules maintained under Organizational Work Distribution link of Service and Social View of Administrator Work Center
Note : Once if the Step 3 is selected other below Steps in Business Configuration is not processed
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