2539869 - The Competitors Product can not be Selected in an Opportunity

SAP Knowledge Base Article - Public

2539869 - The Competitors Product can not be Selected in an Opportunity

Symptom

The Competitors Product can not be selected in an Opportunity.

Reproducing the Issue

  1. Go to the Competitors work center.
  2. Go to the Competitors view and search for competitor ABC (where ABC is the competitor name) and open it.
  3. Go to the Competitor ABC's Products facet, where PQR as a Competitor Product is maintained.
  4. Now go to the Sales work center.
  5. Go to the Opportunities view and search for opportunity LMN ( where LMN is opportunity name) and open it.
  6. Go to Opportunity LMN's Competitors facet.
  7. Click on the ADD button to add the Competitor ABC.
  8. Now under section Competitor Products, click on the Add Row button.

There is no option to select the Competitor Products.

Cause

The Competitor Products section have three Columns - ID, Description, Product Comparison.The value help to select the Competitor Product is available with the Column ID.Please make the Column ID as visible via adaptation.

Resolution

  1. Go to the Sales work center.
  2. Go to the Opportunities view and search for opportunity LMN and open it.
  3. Go to Opportunity LMN's Competitors facet.
  4. Click on the ADD button to add the Competitor ABC.
  5. Now under section Competitor Products, click on the Add Row button.
  6. Click on Adapt - Edit Master Layout, make the coulmn field ID available under Competitor Products section and End Layout Changes.

Now using the Value Help of ID field, you will be able add Competitor Product PQR which belongs to the Competitor ABC.

Keywords

KBA , LOD-CRM-ACT , Activities , How To

Product

SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions