SAP Knowledge Base Article - Public

2539668 - Lead Updates Not Showing Up in Feeds

Symptom

You update a lead, however, this does not appear on the Feed work center even with the required configurations checked (e.g. Qualification Level Change, Owner Change, Status Change, Activity Creation or Change).

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Go to the Leads view.
  3. Open the lead XYZ (XYZ represents the ID of the lead).
  4. Perform changes on this lead, e.g. change the owner.
  5. Go to the Feed work center.
  6. The performed lead update does not appear on the feed.

Cause

This is the expected system behavior. In order the receive updates from the lead XYZ, you have to follow it.

Note: The same applies to Opportunities.

Resolution

To follow the lead, please perform the steps below:

  1. Go to the Sales workcenter.
  2. Go to the Leads view.
  3. Open the lead XYZ.
  4. On the bottom left of the screen, click the Follow icon.
    follow.png

Keywords

Feed, Follow, Lead, Opportunity , KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer 1808 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711