2539622 - Get Feedback - No comment box when sending form for feedback

SAP Knowledge Base Article - Public

2539622 - Get Feedback - No comment box when sending form for feedback

Symptom

When using Get Feedback in the form, no comment box is visible after searching for a user to send the form to.

Environment

  • SAP SuccessFactors HCM Core All Supported Versions
  • Performance Management V12 Acceleration

Reproducing the Issue

1. Click on the Get Feedback button in the PM form

2. Search for a user to get feedback from

3. Notice there is no comment box for you to leave a comment or note for the person you are requesting feedback from

nocommentbox.png

Cause

This is due to one of the below reasons:

1. The Document Routing Notification is not enabled

notificationenable.png

2. The token [[DOC_COMMENT]] is not in the email body

doccomment.png

Resolution

Depending on the cause, either enabling the Document Routing Notification, or including [[DOC_COMMENT]] will allow the comment box to show

commentbox.png

Keywords

Comment box, get feedback, notification

  • SAP SuccessFactors HCM Core all supported versions
, KBA , LOD-SF-PM-FBK , Feedback: Get Feedback, Ask for Feedback, etc. , How To

Product

SAP SuccessFactors HCM Core all versions