2539521 - Sort Ascending / Descending Options Are Not Available

SAP Knowledge Base Article - Public

2539521 - Sort Ascending / Descending Options Are Not Available

Symptom

The Sort Ascending / Descending filter are not available for certain fields in the Service work centre.

Reproducing the Issue

  1. Open the Service work centre.
  2. Select the Tickets view.
  3. Open Ticket ABC (ABC represents the Ticket ID).
  4. Go to the Related Items facet.
  5. The fields Status, Created On and Created By do not have the sorting filter.

Cause

All the sort options that appear are automatically coming from UI framework based on the Field type. The mentioned fields are fields of type Dedicated and currently this is not supported for sorting capabilities.

Resolution

This would be considered a new feature request.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708