The Sort Ascending / Descending filter are not available for certain fields in the Service work centre.
Reproducing the Issue
- Open the Service work centre.
- Select the Tickets view.
- Open Ticket ABC (ABC represents the Ticket ID).
- Go to the Related Items facet.
- The fields Status, Created On and Created By do not have the sorting filter.
All the sort options that appear are automatically coming from UI framework based on the Field type. The mentioned fields are fields of type Dedicated and currently this is not supported for sorting capabilities.
This would be considered a new feature request.
KBA , LOD-CRM-EMP , Employee , How To