SAP Knowledge Base Article - Public

2539024 - Error: "Please configure RMK datacenter URL in Provisioning" when clicking RMK dashboard

Symptom

Configuration of RMK Datacenter URL in Provisioning.

Environment

SAP SuccessFactors Recruiting Execution (Rx) - Recruiting Marketing (RMK) integrated with Recruiting Management (RCM)

Reproducing the Issue

1. Go to the SuccessFactors HCM Suite (BizX) > Recruiting

2. Click on "RMK Dashboard" or "Market Job" in a job requisition

3. The system gives an error: "Please configure RMK datacenter URL in Provisioning."

rmk datacenter.png

Cause

Incorrect or missing RMK datacenter URLs in Provisioning, which can be caused by an instance refresh or simply misconfiguration.

Resolution

Go to Provisioning > Configure Recruiting Marketing Datacenter URL > make sure you have the correct URLs:

 

Rackspace URLs

URL Type

Rackspace Stage

Rackspace Production

Recruiting Marketing recruiter SSO URL

https://clients.stage.jobs2web.com

https://clients.jobs2web.com

Recruiting Marketing ERM SSO URL

https://bizx.stage.jobs2web.com

https://bizx.jobs2web.com

Recruiting Marketing job post sync URL

https://javamaint.stage.jobs2web.com

https://javamaint.jobs2web.com

 Recruiting Marketing REST URL

 https://api.stage.jobs2web.com

https://api.jobs2web.com

 

DC 12 URLs

URL Type

DC 12 Stage

DC12 Production

 

Recruiting Marketing recruiter SSO URL

https://clients12.stage.jobs2web.com

 https://clients12.jobs2web.com

Recruiting Marketing ERM SSO URL

https://bizx12.stage.jobs2web.com

 https://bizx12.jobs2web.com

Recruiting Marketing job post sync URL

https://javamaint12.stage.jobs2web.com

 https://javamaint12.jobs2web.com

Recruiting Marketing REST URL

https://api12.stage.jobs2web.com

 https://api12.jobs2web.com

 

DC 17 URLs

URL Type

DC 17 Stage

DC 17 Production

Recruiting Marketing recruiter SSO URL

https://clients17.stage.jobs2web.com

https://clients17.jobs2web.com

Recruiting Marketing ERM SSO URL

https://bizx17.stage.jobs2web.com

https://bizx17.jobs2web.comg

 Recruiting Marketing job post sync URL

 https://javamaint17.stage.jobs2web.com

 https://javamaint17.jobs2web.com

 Recruiting Marketing REST URL

 https://api17.stage.jobs2web.com

 https://api17.jobs2web.com

 

DC 19 URLs

URL Type

DC 19 Stage

DC 19 Production

Recruiting Marketing recruiter SSO URL

https://clients19.stage.jobs2web.com

https://clients19.jobs2web.com

Recruiting Marketing ERM SSO URL

https://bizx19.stage.jobs2web.com

https://bizx19.jobs2web.com

Recruiting Marketing job post sync URL

https://javamaint19.stage.jobs2web.com

https://javamaint19.jobs2web.com

Recruiting Marketing REST URL

 https://api19.stage.jobs2web.com

https://api19.jobs2web.com

 

Note: Only SAP Product Support, Professional Services, and certified SAP Partners have access to Provisioning. If you are a certified SAP Partner and do not have access to Provisioning, please reach out to the Partner Support at https://partneredge.sap.com or refer to the following KBA:

2116056 - Partner Support - Platform Services & Tools

Keywords

Datacenter URL, RMK datacenter , KBA , LOD-SF-RCM-RMK , RMK Interface , LOD-SF-RMK-INT , Integrations with RCM, SSO, MOB, ONB etc , Problem

Product

SAP SuccessFactors Recruiting 1608