2538994 - Error Message: "Internal error occurred in processing this record; contact sys. admin” While Updating the Organizational Units Using Data Workbench

SAP Knowledge Base Article - Public

2538994 - Error Message: "Internal error occurred in processing this record; contact sys. admin” While Updating the Organizational Units Using Data Workbench

Symptom

Your requirement is to update the Organizational Units with some changes using Data Workbench, but you are not able to proceed due to Processing Error:
Internal error occurred in processing this record; contact sys. admin

Reproducing the Issue

To Export the file:

  1. Login to the HTML5 client
  2. Go to Data Workbench workcenter
  3. Go to Export tab
  4. In the search field, select the object OrganisationalUnit
  5. Select Data
  6. Select ID
  7. Select Next
  8. Export Data
  9. Go to the Monitor tab
  10. Download the exported file
  11. Update the required fields in the file and Save
     

To Upload the file:

  1. Login to the HTML5 client
  2. Go to Data Workbench workcenter
  3. Go to the Update tab
  4. Select the object OrganisationalUnit
  5. Select Next and Browse for the file
  6. Select Upload
  7. Choose Next
  8. Select Update
  9. In the Monitor tab, check for the respective Task ID
  10. The records in the file have the Processing Error

Cause

OData Service for OrganisationalUnit is currently not released for Update and Delete operations due to technical limitations of the Data Workbench. The availability of this service for Update and Delete is an error and will be corrected in one of the future releases.

Technical reason is the splitting of requests in parallel processes to improve performance which in case of Business Object OrgUnit leads to locking issues. As this splitting can currently not be prevented the service for OrganisationalUnit cannot be used for Update or Delete.

Resolution

The OData Service OrganisationalUnit is currently only released for initial load (creation) scenarios.

Using the A2X Webservice, you will be to Update the Organisational Units.

Functions of the webservices:
To read org units, the A2X service used is QueryOrganisationalUnitIn
A2X service to modify Organizational Units is ManageOrganisationalUnitIn

You may follow the below steps:
Go to Administrator Workcenter
Select Service Explorer on Input and Output Management
Search for ManageOrganisationalUnitIn
Select Maintain Organisational Units and then click on Download WSDL button
Use the downloaded file to execute it using SoapUI or another software that you prefer

You can find more information using the Help Center, searching for Webservice.
https://help.sap.com/viewer/66e9a9081a7b40e38c8604d6617d0311/1708/en-US/0c43e8b3e12b4b30bc84164fc0bcae83.html

If you have queries on how to achieve via SoapUI process, please reach out to your Implementation Partner. 

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Hybris Cloud for Customer 1708