The BizX/JAM integration within LMS is set up correctly. The user has the proper authorizations to access JAM. However, at the moment a search is performed in the catalog, a pop-up error is thrown. The error is related to JAM.
Learning Management System Core
Reproducing the Issue
- In the catalog box search for any item and click "Ok" or hit "Enter"
- The search page will load and a pop-up error will be thrown
The affected user did not accept the Terms and Conditions of JAM.
The user needs to access JAM and accept the Terms and Conditions. With it, if the integrations are correct and if the user has the proper authorizations, the error will not happen anymore.
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Unable to connect to JAM to retrieve search results. Please try again. If the issue persists, please contact your system administrator, JAM, search, catalog, item, error , KBA , LOD-SF-LMS-JAM , Jam Integrations , LOD-SF-LMS , SuccessFactors Learning , Problem