SAP Knowledge Base Article - Public

2538866 - Plateau Report Developer connection error 500 after recent Instance refresh

Symptom

After a recent refresh, connecting with Plateau Report Developer (PRD) client, the connection fails with error:

org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: java.io.IOException: Server returned HTTP response code: 500 for URL: https://<company>.plateau.com/vjdbc/vjdbc at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source) at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Validate the PRD client was connecting successfully before an Instance is refreshed.
  2. After Instance refresh, ensure Report Developer role exists within LMS and assigned to the same admin.
  3. Open the PRD client and test connection to receive the error.

Cause

VJDBC connection details on database may need to be modified after some Instance Refreshes

Resolution

A Customer Success Incident can be opened to request Operations DB team to run the VJDBC script for 500 error.

See Also

2104424 - Connect to LMS stage instance via Plateau Report Designer

2324168 - Connecting Plateau Report Designer with LMS Database

2324197 - Plateau Report Designer Problems

Keywords

SF LMS connect data source JDBC report_developer developing get custom reporting , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-SER-REF , Instance Refresh , Problem

Product

SAP SuccessFactors Learning all versions