After a recent refresh, connecting with Plateau Report Developer (PRD) client, the connection fails with error:
org.eclipse.birt.report.data.oda.jdbc.JDBCException: There is an error in get connection, java.sql.SQLException: java.io.IOException: Server returned HTTP response code: 500 for URL: https://<company>.plateau.com/vjdbc/vjdbc at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source) at sun.net.http://www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
SAP SuccessFactors Learning Management System (LMS)
Reproducing the Issue
Validate the PRD client was connecting successfully before an Instance is refreshed.
- After Instance refresh, ensure Report Developer role exists within LMS and assigned to the same admin.
- Open the PRD client and test connection to receive the error.
VJDBC connection details on database may need to be modified after some Instance Refreshes
A Customer Success Incident can be opened to request Operations DB team to run the VJDBC script for 500 error.
2104424 - Connect to LMS stage instance via Plateau Report Designer
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SF LMS connect data source JDBC report_developer developing get custom reporting , KBA , LOD-SF-LMS-REP , Reporting Data , LOD-SF-SER-REF , Instance Refresh , Problem