SAP Knowledge Base Article - Public

2538843 - Not Able to Change Icon on SAP Jam Application Mobile - Android Only

Symptom

The SAP Jam launch widget icon does not change when trying to add a custom one.

Environment

SAP Jam Mobile - Android

Reproducing the Issue

  1. Navigate to profile drop down menu
  2. Select SAP Jam Admin option
  3. Go to Branding > Mobile
  4. Choose file to upload the new custom icon under "Launch widget icon (Android only)"

widget jam icon.png

Cause

There is a defect being handled by our Engineering Team.

Resolution

The icon setting is used for the below scenario:

  1. User installs SAP Jam app on android device
  2. User creates a widget and drag the SAP Jam app on the widget page
  3. User could refer to http://www.samsung.com/uk/support/mobile-devices/what-are-widgets-and-how-do-i-add-them-to-my-android-smartphone-or-tablet/
  4. Admin changes the widget icon from web
  5. User launches the SAP Jam on android device
  6. User checks the icon of the widget they created in step 2

The original installed SAP Jam app icon will not change even when admin changing the widget icon, the icon image only change for user created shortcut/widget of Jam application.

See Also

2519531 - SAP Jam - How to integrate SAP Jam with IAS IDM

Keywords

Android icon, widget, mobile, icon change, mobile application , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-MOB , Mobile , Problem

Product

SAP Jam Collaboration 1708 ; SAP Jam Collaboration 1711