SAP Knowledge Base Article - Public

2538843 - Not Able to Change Icon on SAP Jam Application Mobile - Android Only


The SAP Jam launch widget icon does not change when trying to add a custom one.


SAP Jam Mobile - Android

Reproducing the Issue

  1. Navigate to profile drop down menu
  2. Select SAP Jam Admin option
  3. Go to Branding > Mobile
  4. Choose file to upload the new custom icon under "Launch widget icon (Android only)"

widget jam icon.png


There is a defect being handled by our Engineering Team.


The icon setting is used for the below scenario:

  1. User installs SAP Jam app on android device
  2. User creates a widget and drag the SAP Jam app on the widget page
  3. User could refer to
  4. Admin changes the widget icon from web
  5. User launches the SAP Jam on android device
  6. User checks the icon of the widget they created in step 2

The original installed SAP Jam app icon will not change even when admin changing the widget icon, the icon image only change for user created shortcut/widget of Jam application.

See Also

2519531 - SAP Jam - How to integrate SAP Jam with IAS IDM


Android icon, widget, mobile, icon change, mobile application , KBA , LOD-SF-JAM , SAP Jam , LOD-SF-JAM-MOB , Mobile , Problem


SAP Jam Collaboration 1708 ; SAP Jam Collaboration 1711