2538276 - Unable to Verify Learning Event

SAP Knowledge Base Article - Public

2538276 - Unable to Verify Learning Event

Symptom

The user has the message “You have unverified learning events”. If trying to verify the completion, the system lets the process flow and even says the learning was recorded but it still remains pending and does not show up in the learning history.

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Go to the Admin side turn e-signature on for an item (System Configuration->Global Variables->Electronic Signature Settings)
  2. Assign Item to User
  3. Go to the User side and Complete the item
  4. Do not Complete the e-signature steps (Verification), click in the Home tile
  5. You should see the message “You have unverified learning events”
  6. Go to the Admin side turn e-signature off
  7. Go to the User side there is still the message “You have unverified learning events”
  8. If trying to verify the completion, the system lets the process flow and even says the learning was recorded but it still remains pending and does not show up in the learning history.

Cause

When disabling Electronic Signatures, pending items are stuck without completion, this is a known defect in version b1708.

Resolution

This defect was fixed in version b1711.

Now when disabling Electronic Signatures, the pending items will be automatically verified.

See Also

2306484 - LMS - unverified learning event link

Keywords

Verify, Signature, e-signature, e-verify, stuck, electronic signature, 1708 , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning 1708