SAP Knowledge Base Article - Public

2538239 - You need to type username and password in SAP Analytics Cloud after opening from Hybris


  • You successfully configured SAML SSO between Hybris and SAP Analytics Cloud following the SAP Analytics Cloud and Hybris Integration documentation (Version 1708).
  • The stories could be refreshed in SAP Analytics Cloud correctly.
  • If you are correctly logged to Hybris, you click one of the links to Marketing Dashboards that takes you to SAP Analytics Cloud. A new browser tab will be opened prompting you to enter credentials rather than logging in automatically.


  • SAP Analytics Cloud
  • SAP Hybris Marketing Cloud


Despite both systems sharing the same SAML IdP, SAP Analytics Cloud connects behind a reverse proxy as shown in the architecture of the integration between both products.


(refer to the 1708 version of the guide)


This is the expected behaviour. Your users must type username and password to connect to SAP Analytics Cloud.

You can set up additional Communication System and Communication Arrangement according to the latest version of the SAP Analytics Cloud and Hybris Integration guide (Version 1802 and above) to navigate between SAC and SAP Hybris Marketing more seamlessly (by leveraging SSO).

See Also

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SAP Analytics Cloud 1.0