2537800 - Unknown Attachment on an E-Mail in RUI

SAP Knowledge Base Article - Public

2537800 - Unknown Attachment on an E-Mail in RUI

Symptom

There is an attachment on an email despite there being no attachment present on the original email.

Reproducing the Issue

1.Go to the Activities Work Centre.

2.Select the E-Mails view.

3.Search for e-mail with ID: XYZ (XYZ represents the number of the E-mail).

4.Select and navigate to the Attachments view.

5.Observe the results.

There is an attachment icon beside the e-mail in the e-mail Object Work List.

There is an attachment called "_OriginalContent.html" in the Attachments facet of the E-mail thing inspector.

 

Cause

For every email created, the system creates "_OriginalContent.html" which stores the original HTML content of the email.

Resolution

This is expected system behaviour.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Hybris Cloud for Customer 1708