SAP Knowledge Base Article - Public

2537274 - My Team's Visits Query is Not Showing Correct Data

Symptom

My Team's Visits query is not showing correct data.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Visits work center.
  2. Go to the Visits view.
  3. Select the query 'My Team's Visits'.
  4. Click on Go.

Expected visits are not available or unexpected visits are displayed.

Cause

The query considers org units of owners and attendees in visits. If the employee, who is the owner or an attendee of the visit, belongs to the org unit of the logged in manager or employee, or the logged in manager is manager of a parent org unit, the related visits are displayed in the 'My Team's Visits' query.

Resolution

This is the expected system behavior.

Keywords

my team's visits, query, visit query, manager query , KBA , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP C4C CORE all versions ; SAP Cloud for Customer all versions