SAP Knowledge Base Article - Public

2537234 - Access Context of Accounts Does Not Apply While Creating Tickets.

Symptom

The access context in Accounts does not have any restriction while adding Accounts in Tickets

Reproducing the Issue

  1. Go to Service work center.
  2. Go to the Tickets view.
  3. Select New.
  4. Create a New Ticket.
  5. In the Customer/Account field click on the value help.

The entire list of Accounts are visible even though the User has a restriction on Accounts to view.

Cause

This is the standard system behavior.

Resolution

The Ticket overview screen does not follow the access context restrictions of Accounts in the system.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer add-ins all versions