The access context in Accounts does not have any restriction while adding Accounts in Tickets.
Reproducing the Issue
- Go to Service work center.
- Go to the Tickets view.
- Select New.
- Create a New Ticket.
- In the Customer/Account field click on the value help.
The entire list of Accounts are visible even though the User has a restriction on Accounts to view.
This is the standard system behavior.
The Ticket overview screen does not follow the access context restrictions of Accounts in the system.
KBA , SRD-CC-FED , Feeds , How To