2536862 - Request Denied error when launching content on macOS/OS X

SAP Knowledge Base Article - Public

2536862 - Request Denied error when launching content on macOS/OS X

Symptom

On macOS/OS X, upon launching content hosted on iContent, a "Your request has been denied." error is seen.

Error_Content.png

Environment

SAP SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Create an Item that has content hosted on iContent
  2. Log in to SuccessFactors through macOS using Safari or Chrome
  3. Launch the content

Cause

Due to security settings by default on Safari, the error is experienced.

Resolution

  1.  Launch Safari
  2. Choose Safari dropdown
  3. Preferences
  4. Privacy
  5. Choose to "Always allow" on the cookies section

If the issue is not resolved, please get with your IT department as there might be settings pushed out by your company.

Keywords

lms, sf, successfactors, icontent, content, osx, macos, denied, request, error , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , LOD-SF-LMS-PCM , LMS Icontent , Problem

Product

SAP SuccessFactors Learning all versions