SAP Knowledge Base Article - Public

2536603 - Document Routing Notification not sending to next Approver

Symptom

 Document Routing Notification not sending to next approver

Environment

SAP SuccessFactors Recruiting Management - All Versions

Reproducing the Issue

  1. Approve Job Requisition/Offer etc.
  2. Send to Next Step
  3. Approver does not receive notification

Cause

Notification template is not configured for all languages.

Resolution

  1. Admin Centre -> Email Notification Templates -Document Routing Notification
  2. Check all languages for Job Requisition Templates
  3. Remove Warning Message by selecting Save Changes below the template box.

Document Routing Notification.png

Keywords

Document Routing Notification not sending, Document Routing Notification not received, Document Routing Notification not triggering , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

Product

SAP SuccessFactors Recruiting all versions