SAP Knowledge Base Article - Public

2536153 - Failed to connect to system with Live Connection to new SAP HANA 2.0 server in SAP Analytics Cloud (BOC)


Failed to connect to system with Live Connection to new SAP HANA 2.0 server in SAP Analytics Cloud (formerly known as SAP BusinessObjects Cloud / BOC)

Chrome Developer Tools show {"Messages":[{"Number":42001,"Type":2,"Text":"InformationAccess Service GetServerInfo is not available. Install the SAP HANA EPM-MDS plugin."}]}


  • SAP Analytics Cloud
  • SAP HANA 2.0

Reproducing the Issue

  1. Set up a new SAP HANA 2.0 System
  2. Connect to SAP Analytics Cloud
  3. Create a Live Data Connection to the new SAP HANA 2.0 System
  4. Notice the error


SAP HANA 2.0 does not install SAP HANA EPM-MDS by default


Install SAP HANA EPM-MDS plugin per the SAP HANA documentation

The following steps show one possible method of installation.

  1. Download SAP HANA EPM-MDS
  2. Copy the SAR file (e.g. IMDB_EPMMDS_2020P_3-80002211.SAR) to /hana/local/downloads/install
  3. cd /hana/local/downloads/install
  4. Extract the SAR file (./SAPCAR -xvf Linuxx86_64-IMDB_EPMMDS_2020P_3-80002211.SAR)
  6. ./hdbinst
  7. Enter SAP HANA System ID: (e.g. HDB)
  8. WARNING: Will stop and start the SAP HANA system

See Also

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SAP Analytics Cloud 1.0