SAP Knowledge Base Article - Public

2536047 - You are not receiving any SAP notification when incidents are updated.

Symptom

Whenever a change occurs in the reported incidents, no notification is received. No survey is sent either.

 

Reproducing the Issue

  1. Go to the Administrator work center.
  2. Go to the View System Administration.
  3. Click on Incidetns.
  4. Open any incident.

You notice updates for which you were not notified via e-mail.

You also notice no survey was sent after confirming reported incidents. 

Cause

You did not scope the related question in your Business Configuration.

Resolution

1. Go to the Business configuration work center.
2. Select Implementation Projects.
3. Click on the Current Implementation.
4. Click on Edit project Scope.
5. Click on next and Go to the Questions stage.
6. Go to Communication and Information Exchange.
7. Select Business Process Management.
8. Business Task Management.
9. There you will get the question Do you want to use e-mail to notify business users about Business Task Management items?
Check that question.
10. Click on Save.

Then you will be able to get the email notifications.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer 1802 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711