SAP Knowledge Base Article - Public

2535878 - Sales Order Number Range Begin Number below than 9000000000 not allowed: "Update for from number APCRM1_LEAN_SO_IN failed; interval is already in use"

Symptom

You are trying to define the sales order number range start with a number below then 9000000000 without success. Error message "Update for from number APCRM1_LEAN_SO_IN failed; interval is already in use" might appear for you during this.

Reproducing the Issue

  1. Go to the Business Configuration work center.
  2. Select Implementation Projects view.
  3. Click in Open Activity List hyperlink.
  4. Search and open Sales Order fine-tuning activity.
  5. Click in Maintain Number Range hyperlink.
  6. In the Begin Number column insert a number below 9000000000.

You notice that system does not allow this, showing you the message "Update for from number APCRM1_LEAN_SO_IN failed; interval is already in use".

Cause

Sales Order and Sales Quote both share a common number range object internally:

Sales Quote uses the interval from 0000000001 to 8999999999;
Sales Order number range can start only from 9000000000.

 

Resolution

If you need the Sales Order number range begin number below 9000000000, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://ideas.sap.com/SAPCloudforCustomer

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711