When you are searching using the Value Help to Assign an Agent to a ticket, the system doesn’t display any results.
Reproducing the Issue
- Log into HTML5 or the RUI.
- Go to the Service work centre.
- Go to the Ticket view.
- Select a ticket XYZ (XYZ represents ticket ID).
- Click on the Assign to button and choose Agent.
- Observe the OVS.
The OVS does not display any results.
The User does not have the Employee work centre view assigned from the People work centre.
- Go to the Administrator work centre.
- Select Business Users.
- Choose the User or Business Role assigned.
- Update the assignments with the Employee work centre view.
- Click Save/Update.
That business user will now have access to the Employee work center and will see results when using the ovs.
KBA , LOD-CRM-SRP , Service Request Processing , How To