2535292 - Has Access on Online Item Status report - user locked or exceeded max attempts

SAP Knowledge Base Article - Public

2535292 - Has Access on Online Item Status report - user locked or exceeded max attempts

Symptom

On 'Online Item Status' Report there is a column called ‘Has Access’ (Y, N) that indicates if user has access to the item or not. However, this does not indicate if user does not have access due to locket action or if user exceeded the maximum attempts configured at item level. Is there a report available that indicate this difference?

Environment

SuccessFactors Learning Management System - Reports

Reproducing the Issue

  1. Navigate to Learning Administration
  2. Click Reports menu
  3. Choose Online Status report
  4. Run the report after choosing a user and a date
  5. You will notice the column 'Has Access'

Online Item Status.png

Resolution

There is no standard report that could provide you this comparison - when user has no access due to a locket action or if user exceeded the maximum attempts configured at item level. If you desire SAP to develop this kind of report for you, please reach Professional Services team or raise an enhancement request on our SuccessFactors Community.

See Also

KBA 2149831 - To contact Professional Services, Partner and Account/Finance Team

KBA 2167560 – Enhancement Request

Keywords

Has Access, Item locked for user, Online Item Status report, exceeded maximum attempts , KBA , LOD-SF-LMS-REP , Reporting Data , Problem

Product

SAP SuccessFactors Learning all versions