SAP Knowledge Base Article - Public

2534802 - Images not included on Tickets PDF Summary

Symptom

You are implementing a PDF summary template of tickets and realize that images are not included in the summary, only the placeholder and the link to the image are added.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Go to the Tickets view.
  3. Open ticket XXX (XXX represents the ID of the Ticket).
  4. Click on Summary button and then on Preview Summary.
  5. The images will not be showed into the PDF Summary.

Cause

This is the expected system behavior. Currently the images will not be showed in the PDF Summary for Tickets.

Resolution

This is the standard behaviour of the system.

If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:

  1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page


Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices. 

An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711