You are implementing a PDF summary template of tickets and realize that images are not included in the summary, only the placeholder and the link to the image are added.
SAP Cloud for Customer
Reproducing the Issue
- Go to the Service work center.
- Go to the Tickets view.
- Open ticket XXX (XXX represents the ID of the Ticket).
- Click on Summary button and then on Preview Summary.
- The images will not be showed into the PDF Summary.
This is the expected system behavior. Currently the images will not be showed in the PDF Summary for Tickets.
This is the standard behaviour of the system.
If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.
You can find more details about the services offered by Cloud Service Center on https://www.sap.com/services/application-development.html . You can contact Cloud Service Center as follows:
- If you are a partner: please use firstname.lastname@example.org or the Partnerfinder
- If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of https://www.sap.com/services/application-development.html, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page
Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer
KBA , SRD-CC , Cross Components , How To