SAP Knowledge Base Article - Public

2534698 - In a New Over-the-Counter Sale the Ship-To Party is Not Automatically Determined by the System

Symptom

When creating a new Over-The-Counter Sale and entering an Account Name or ID, the Ship-To party field is not automatically filled and remains empty.

Reproducing the Issue

  1. Go to the Over-the-Counter Sales work center.
  2. Select New Over-the-Counter Sale from the Common Tasks section.
  3. Click on View All.
  4. In the Name field for the account enter ABC (ABC represents the ID of the account).

The Payer and Bill-To parties are automatically determined as per the Determination of Involved Parties you maintained in Business Configuration, but the Ship-To party field remains empty.

You expected that the Ship-To party is also automatically determined by the system as maintained in your Business Configuration.

Cause

Over-The-Counter Sales function is different than the standard Sales Order process. It is the selling of goods to a customer in an Over-The-Counter Sales process with goods movement. The buyer obtains the goods in person and hence there is no Ship-To proposition.

Resolution

This is the expected system behaviour.

In case you need a Ship-To party you can enter it manually or select it from the value selection.

See Also

1893725 - The Ship-To party is not Shown on the "Over-the-Counter" overview

Keywords

KBA , determination , over the counter sale , ship to , AP-ODP-OD , Outbound Delivery , Product Enhancement

Product

SAP BUSINESS BYDESIGN 1708