2534685 - Notes and Dates From Last Visit Get Updated When You Complete a Visit

SAP Knowledge Base Article - Public

2534685 - Notes and Dates From Last Visit Get Updated When You Complete a Visit

Symptom

The fields Notes From Last Visit and Last Visit Date/Time get updated with the data from the visit you have completed.

Reproducing the Issue

  1. Go to the Customers work center.
  2. Open an Account.
  3. Go to Visits tab.
  4. Open a Visit.
  5. Click on Actions -> Set as Complete.

The fields Notes From Last Visit and Last Visit Date/Time get updated with the data from this visit.

Cause

When the visit is in process, the field Notes From Last Visit and Last Visit Date/Time will pickup data from the last completed visit for this account.

When you complete this visit, it will be itself the last completed visit for this account, meaning the data from the fields Notes From Last Visit and Last Visit Date/Time will be filled with entries from this very visit.

Resolution

This is the expected system behavior.

If you do not want the last notes to be updated in visits, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea: https://ideas.sap.com/SAPCloudforCustomer

 

Keywords

KBA , LOD-CRM-ACC , Account , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1705 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711