The documents attached to a Service Ticket in C4C are not getting replicated to external system although you have setup the attachment integration.
Reproducing the Issue
- Go to Service and Select Tickets
- Open a ticket
- Attach a file
- Submit to ERP
- The file is not replicated to external system
There is no billing request created for the Service Ticket in ERP.
The attachments of a service ticket in C4C side is replicated to ERP only and only if the corresponding billing request was created in ERP for the same service ticket.
You should create a Billing Request document (document type code 29) for this Service Ticket in ERP.
KBA , SRD-CC , Cross Components , How To