SAP Knowledge Base Article - Public

2534564 - Survey With Product List Doesn't Display The Products

Symptom

You have assigned a survey to a visit. The survey contains a product list but when executing the visit, the survey doesn't display the products.

Reproducing the Issue

1. Go to the Visits workcenter.
2. Go to the Visits view.
3. Open visit DEF (DEF is a visit that has a Survey with a Product List 123 assigned).
4. Go to the Surveys facet.
5. Click on the survey XYZ (XYZ is a Survey that has a Product List 123 assigned).

Result: the Survey does not display any products from the Product List 123.

Cause

The product list is not valid.

Resolution

1. Go to the Products workcenter.
2. Go to the Product List view.
3. Find and open the Product List 123.
4. Edit the validity date to make it valid.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711