SAP Knowledge Base Article - Public

2534326 - Attribute Sets Has The Same Value for a Single Marketing or Business Attribute

Symptom

The Value of the Attribute sets shows identical values in the field if it is linked to the same Marketing Attribute or Business Attribute.

Environment

 SAP Cloud for Customer

Reproducing the Issue

Marketing Attribute:

  1. Go to Customer work center.
  2. Go to the Marketing Attributes facet.
  3. Add some Marketing Attribute sets which belongs to the same Marketing Attribute.

The value of the Marketing attribute set in the field shows the same data and it cannot be changed.

Business Attribute:

  1. Go to Installed Base Work Center
  2. Navigate to Registered Products work center view.
  3. Open any registered product.
  4. Navigate to the Attributes facet
  5. Edit the details
  6. Set any value for one of the attributes displayed.
  7. See that the same value was set to the other attributes displayed in the list.

Cause

This is the current system behavior.

Resolution

If the same Marketing or Business Attribute is included in two different Marketing/Business sets then only one value can be set for it if both sets are included.

If expectation is to include different values , then you need to create different attributes and add them to the respective attributes sets.

Keywords

Attribute Set; Marketing; Business; C4C; Service; Cloud for Customer; , KBA , SRD-CC , Cross Components , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer add-ins 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711