2534319 - Account ID Missing in The Maintain Territory Column List.

SAP Knowledge Base Article - Public

2534319 - Account ID Missing in The Maintain Territory Column List.

Symptom

The Account ID is missing in the maintain territory adapt column list while creating a territory rule.

Reproducing the Issue

  1. Go to Administrator work center.
  2. Go to Sales and Campaign settings.
  3. Select Territory Rules.
  4. Create a new Territory rule.
  5. Go to the Define Rules tab.
  6. Click on Maintain Territory option.
  7. Search for the Account ID in Adapt Columns.

Here the column for Account ID is missing in the list.

Cause

This is currently the design system behavior.

Resolution

We don't expose Account Internal ID as one of the condition columns in Terrirtory rules.

You can have generic rules and define the account selection criteria to be specific to accounts and thus ensure that the specific accounts are getting realigned.

Keywords

KBA , LOD-CRM , Cloud for Customer , How To

Product

SAP HYBRIS C4C 1705 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711