You have created a workflow rule for a Ticket to send an e-mail. However, it does not show up in the Ticket Interactions tab.
Reproducing the Issue
- Go to the Service work center.
- Go to the Tickets view.
- Open a ticket.
In Interactions Section, e-mail sent from workflow rule is not maintained.
Currently, the system does not display e-mails sent via workflow rule in the Interactions section of tickets.
This is the expected system behavior.
You can see if there was a change created in the ticket via workflow rule adding the facet Workflow Changes following the steps below:
- Click on Adapt button.
- Click on Edit Master Layout.
- Hover the cursor over the sections.
- Click on the Add button.
- Select Workflow Changes.
- Click on OK.
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