SAP Knowledge Base Article - Public

2533506 - Recruiting : Agency portal : 'login failed' error

Symptom

'Login failed' error in Agency Portal

Environment

SAP SuccessFactors Recruiting

Agency Portal

Reproducing the Issue

  1. Attempt to login to Agency Portal

  2. Receive 'Login failed' error

Cause

There are two possible causes for this behaviour:

1. User is not entering Agency ID value in the correct format

2. User password may need to be reset

Resolution

Resolution for each cause:

1. Use Agency ID format : companyID:agency - ** note the colon : between 'companyID' and 'agency'; also this is case-sensitive so make sure that the case of companyID and agency are correct

2. If a specific user is unable to login, the user's password may need to be reset via Admin Centre > Set Up Agency Access > Users > Take Action > Reset Password

See Also

2259424:Reactivate External Agency Account

2103922:Agency User Unable to Log into the Portal - Recruiting Management

Keywords

Agency, login, failed, fails , KBA , LOD-SF-RCM-POR , Career and Agency Portals , Problem

Product

SAP SuccessFactors Recruiting all versions