2533187 - Query My Team's Accounts Does Not Work for Assigned Manager

SAP Knowledge Base Article - Public

2533187 - Query My Team's Accounts Does Not Work for Assigned Manager

Symptom

You are assigned as manager for your employees in the Org Structure, and your employees are assigned as account team members to accounts. When you open the filter My Team's Accounts, the accounts of your employees are not displayed.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

Pre-requisites: You are assigned as manager of your employees to the Org Structure.

  1. Go to the Administrator work center.
  2. Go to the Org Structure view.
  3. Go to the org unit ABC (ABC represents the name of the org unit).
  4. Go to the Employees facet.

Result: You are maintained as manager and your employees are maintained as employees.

Reproducing the issue:

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Filter My Team's Accounts.

Result: Your employees' accounts are not displayed.

Cause

As the manager, you are maintained as 'Primary' contact in the list of employees in your org unit.

Resolution

Change the employee list in your org unit.

You need to be added to the list of employees with the 'Primary' check box unchecked.

Keywords

my team's accounts, filter, manager, employee , KBA , LOD-CRM-ACC , Account , How To

Product

SAP Hybris Cloud for Customer all versions