2533127 - More Users enrolled than maximum capacity of Scheduled Offering

SAP Knowledge Base Article - Public

2533127 - More Users enrolled than maximum capacity of Scheduled Offering

Symptom

When checking a Scheduled Offering there are more Users enrolled than the Maximum Registration

Environment

SuccessFactors Learning Management System (LMS)

Reproducing the Issue

  1. Navigate to LMS Admin view
  2. Find the Scheduled Offering
  3. In the field Registration Status it will show a bigger number of registered Users than available seats.

Cause

Currently in LMS it is possible to have more Users enrolled in a scheduled offering in some ways:

  • If the Admin enroll the User: Admins can enroll users in a scheduled offering even if there are no open seats.
  • When supervisor enroll Users: In System Admin->Configuration->Registration Settings there is an option named "Supervisors can override Scheduled Offering maximum capacity". If this option is checked, supervisors can enroll Users even if there are no open seats in the Scheduled Offering.
  • Using slots: When the number of slots exceeds the number set in Maximum Registration. For the behavior of the registration in this case, refer to KBA 2406081.

Resolution

This is working as designed. Admin can supersede the limit set, as well as supervisors, when the related option is checked.

It's currently an expected behavior.

See Also

2406081 - When Slot reservation seats exceed Maximum Registration number of Scheduled Offering

2531838 - Register User in Slot

Keywords

Scheduled Offering, Supervisor, Exceeds, Maximum, Seat, Slot, Open, Override, Capacity, Full, Admin, Supersede, Enroll , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions