SAP Knowledge Base Article - Public

2533049 - E-Mail Integration Work Center Does Not Work or E-Mail Integration Work Center is Not Available

Symptom

You want to use the functionality in E-Mail Integration work center or you want to access the E-Mail Integration work center but every time you try to enter this work center, you receive an error:

"500 SAP Internal Server Error".

Environment

  •  SAP Cloud for Customer.

Reproducing the Issue

Prerequisite: You have scoped the E-Mail Integration work center to your system.

  1. Go to the E-Mail Integration work center.
  2. System throws an exception/ you receive the 500 SAP Internal Server Error.

Cause

The Server Side Outlook Integration functionality has not been provisioned for this tenant.

Resolution

For the E-Mail Integration work center to function, a license needs to be purchased. Contact your SAP Account Manager Executive to establish new contractual agreement.

Keywords

E-Mail Integration, Server Side Outlook Integration , KBA , LOD-CRM-INT-OEM , Provisioning issues for OEM integration (eg iCRM) , Product Enhancement

Product

SAP Cloud for Customer add-ins all versions