2532882 - HTTP Request Failed. Internal Server Error in ONB

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2532882 - HTTP Request Failed. Internal Server Error in ONB

Symptom

"HTTP Request Failed. Internal Server Error" error comes while Accessing ONB (in case of Single Process) or clicking on one of the Process (Other process may or may not be accessible)

Environment

ONB

Reproducing the Issue

Scenario 1 : When single process is defined in Onboarding
Access BizX => ONB => Error message is displayed (Note : New Version is already enabled, this issue is not replicable with Old version )

Scenario 2 : ONB is accessible , however one of the process or many shows error message while accessing

HTTP error.png

Cause

Index field is empty for the process

Resolution

This issue is fixed as part of 1711 Release and system should not throw any error message in new version whether index field is empty or not.

Workaround :
Add any one key in index field. Here are the steps :
1. Super admin => Account => Processes
2. Click on Index fields in front of the impacted process
3. No index fields are defined
4. click on Add Index field and Pass below values : (please note , you can define any key here , we have taken example as FirstName)
Code: FirstName
name : First Name
Key : FirstName
index field issue.PNG
5. save the same.
6. Like above , add more index fiels :
index added.PNG

 

Now, access ONB or impacted process and Error should not be displayed.

Keywords

HTTP Request Failed, HTTP Error , Index fields , Index fields missing , index fields empty ,Internal Server Error , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SAP SuccessFactors Onboarding 1605 ; SAP SuccessFactors Onboarding 1608 ; SAP SuccessFactors Onboarding 1611 ; SAP SuccessFactors Onboarding 1702 ; SAP SuccessFactors Onboarding 1705 ; SAP SuccessFactors Onboarding 1708 ; SAP SuccessFactors Onboarding 1711 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1402 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1411 ; SuccessFactors Onboarding 1502 ; SuccessFactors Onboarding 1505 ; SuccessFactors Onboarding 1508