2532830 - Supervisor receives email informing about subordinate's to be expired item that is not assigned to subordinate

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2532830 - Supervisor receives email informing about subordinate's to be expired item that is not assigned to subordinate

Symptom

  • Supervisor is notified with expiration email
  • Expiration email specifies to be expired item for one of his subordinates
  • Subordinate listed in expiration email has not affected item assigned

Environment

Learning Management System (LMS)

Reproducing the Issue

1. Set up APM Learning expiration to run in System Admin > automatic processes > Learning expiration

2. Supervisor receives notification as his subordinate is having some to be expired items

3. Subordinate listed in notification has not listed item assigned

Cause

  • Issue is caused by customized notification template
  • the <STUD_NAME/> tag which shows the user name for whom there is an expiring assignment is moved outside the <LOOP/> tag whereas the assignment info is inside the <LOOP/> tag.
  • So, expiration email will only contain the first user OR one of the user name in the email for whom the assignment is expiring whereas it will list all the expiring assignments.
  • It means that if a supervisor has more than one subordinate and if there are more than one subordinate is having expiring assignment under him, then supervisor only sees one subordinate but expiring items from all subordinates which is causing confusion for the supervisors.

 

Resolution

  • Tag STUD_NAME/> must be added inside of loop together with the assignment information
  • Current template as can be seen below has <STUD_NAME/> tag out of loop

1.PNG

  • In order to have this worked properly, tag <STUD_NAME/> must be included inside of loop

Keywords

  • wrong assignment in Supervisor expiration email, missing assignment
, KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SAP SuccessFactors Learning 1608 ; SAP SuccessFactors Learning 1611 ; SAP SuccessFactors Learning 1702 ; SAP SuccessFactors Learning 1705 ; SAP SuccessFactors Learning 1708 ; SAP SuccessFactors Learning 1711 ; SuccessFactors Learning 1502 ; SuccessFactors Learning 1505 ; SuccessFactors Learning 1508