SAP Knowledge Base Article - Public

2532783 - Error 'Value XX is missing in Answer Category. Restore Value before finish Scoping' while Finishing Project

Symptom

When you try to Finish a Project you get the error "Value XX is missing in Answer Category. Restore Value before finish Scoping"

Reproducing the Issue

  1. Go to Business Configuration work center
  2. Select the Implementations Projects view
  3. Select Edit Project Scope
  4. Select Next and go to step 3 Scoping
  5. Check the checkbox 'Enhanced Sales Campaign Functionalities' under Sales Campaign
  6. Select Next
  7. Select Finish

You get the mentioned error.

Cause

  1. Enhanced Marketing Functionality can be scoped, when Satisfaction Survey is scoped
  2. For Satisfaction Type Surveys, one of the assigned answer category shipped by standard is XX, which has been removed.
  3. Also, when the enhanced marketing functionality is scoped in, an entry corresponding to survey category and answer category XX is being created which leads to the error.

Resolution

To fix the issue restore the value XX by following the below mentioned steps:

  1. Go to Business Configuration work center
  2. Search and select the fine tuning activity Survey
  3. Select the option Maintain Answer Categories
  4. Select Restore Defaults

Keywords

KBA , LOD-LE-MKT , Marketing , How To

Product

SAP Hybris Cloud for Customer 1708