SAP Knowledge Base Article - Public

2532571 - Error code : 250 Unable to initiate background check. Reason: Invalid Order Account

Symptom

Error code : 250 Unable to initiate background check. Reason: Invalid Order Account

Environment

Recruiting Management

Reproducing the Issue

1. Recruiting > select a job requisition

2. Choose Background Check > select a candidate

3. Take Action > Initiate Background Check

4. Select the candidate > Submit

5 . Error code : 250 Unable to initiate background check. Reason: Invalid Order Account

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Cause

Account from background check vendor needs to be validated.

Resolution

Engage the background check vendor to check if the account still active. If you are using First Advantage, you may may check the First Advantage Account ID by accessing Admin Center > First Advantage Background Check Integration Settings > API Credentials > Account ID, and engage First Advantage via https://www.fadv.com/contact.aspx to check the validity of the Account ID.

Keywords

Error code 250, Background Check, Invalid Order Account, First Advantage , KBA , LOD-SF-RCM-INT , Integrations & Intelligent Services , Problem

Product

SAP SuccessFactors Recruiting 1708