SAP Knowledge Base Article - Public

2532477 - Error - The System Could Not Retrieve RSS Feed Item From The URL. Change Your Entry.

Symptom

You are unable to add a URL to RSS URL in homepage.You get the following error message "The system could not retrieve RSS feed item from the URL. Change your entry."

Reproducing the Issue

  1. Log in to Silverlight Client.
  2. Go to Home Page.
  3. Click on the gear icon on the right top.
  4. Select Adapt.
  5. Choose a role.
  6. Click on the gear icon on the News Tile.

You are navigated to News Settings.Here select RSS and enter a URL.

The system throws an error: The system could not retrieve RSS feed item from the URL. Change your entry.

Cause

  1. When you insert RSS feed in News Tile setting, if you get an error, it means this RSS is not valid and cannot be added.
  2. The URL's which require authentication are not supported, hence you will get the error message.

Resolution

When you test a RSS feed, you can use some RSS validator(there's lots available on web) to test if it's valid.You will be able to add a URL only if it is valid.

Keywords

KBA , SRD-CC-FED , Feeds , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711