SAP Knowledge Base Article - Public

2532045 - Account Team Party Role Not Replicating Correctly to Owner Field

Symptom

While replicating Account information unidirectionally from ERP to C4C, you notice that the Owner field under Account Team is not being populated with the Role Employee Responsible - Sales, even though the integration is working correctly.

Cause

The Party Role Employee Responsible - Sales is dependent on Sales Organization.

Resolution

Please maintain a Sales Organization for the account.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Hybris Cloud for Customer 1708