2531819 - Troubleshooting errors with Import Connection to SAP Universe (UNX) in SAP Analytics Cloud

You are importing data to a model using SAP Universe and you get an error message. You want to get more detailed information. This KBA illustrates how to enable debugging in SAP Analytics Cloud Agent

• SAP Analytics Cloud

The client required to connect to SAP BusinessObjects Business Intelligence Platform to import UNX universes is deployed when you install and configure SAP Analytics Cloud Agent.

This is the C4A_AGENT web application usually deployed in Apache Tomcat. The logs that we want to examine are located in <Tomcat_Install_Dir>/logs/tomcat-stderr.<DATE>.log

You can find lines such as: Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)

In this case, this is self-explanatory but you can have more complex errors that require debugging. Please follow the steps as following:

1.  Create the following Environment Variables.

BO_TRACE_CONFIGDIR = C:\APPS

BO_TRACE_CONFIGFILE = C:\APPS\BO_Trace.ini

BO_TRACE_LOGDIR = C:\Logs

Windows: you will use the Control Panel > System Properties > Advanced > Environment variables

Linux: using your .profile

2.  Create the BO_Trace.ini file with the following content:

append = false;
keep_num = 15;
sap_trace_level = trace_debug;
sap_log_level = log_info;

For a complete list of parameters, you can read the BI Platform documentation or check the KBA 2103024

3. Restart Tomcat and repeat the same import or workflow that was problematic.

You should get detailes BI Platform traces in the directory chosen in the environment variable BO_TRACE_LOGDIR.

This will have the usual BI Platform name convention:

TraceLog_5272_2017_09_08_11_52_11_808_trace.glf

• How to find User Assistance for SAP Analytics Cloud?
• Ask a question on the SAP Community!
• 2487011 - What information do I need to provide when opening incidents with SAP Analytics Cloud (Hint: Use component LOD-ANA*)

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