2531704 - Unable to receive SMS Content with more than 160 characters through Sales Campaigns

SAP Knowledge Base Article - Public

2531704 - Unable to receive SMS Content with more than 160 characters through Sales Campaigns

Symptom

You have executed a Sales Campaign using SMS Template with more than 160 characters, however user received only 160 characters

Cause

Currently we have a limitation of 160 characters for Outbound SMS.

Resolution

This is the current system expected behavior

See Also

In the case of SAP SMS 365 provider, you can use SplitText option to send more than 160 characters. Please find more details in the Help Center document with the title "Configuring SMS Channels"

Keywords

KBA , LOD-LE-MKT , Marketing , How To

Product

SAP Hybris Cloud for Customer 1708