2531476 - New Button for Sales Order Creation as Follow up of Sales Quote is Grayed

SAP Knowledge Base Article - Public

2531476 - New Button for Sales Order Creation as Follow up of Sales Quote is Grayed

Symptom

You want to create a sales order as a follow up document of sales quote and you see that the new button is grayed out

Reproducing the Issue

  1. Go to Sales Work center.
  2. Go to Sales Quote view.
  3. Select show all and find for the quote XYZ. (where XYZ is the ID of the Sales Quote)
  4. Navigate to Sales Documents facet.
  5. Go to Sales Order section.

You see that the New button is grayed out.

Cause

The moment you create a sales order as a follow up of sales quote , the status of the sales quote will be set to completed and you will not be able to create further documents.  As of now , from one sales quote you can create only one sales order.

Resolution

This is the expected system behavior.

See Also

2386351 - New Button in Sales Quote not Enabled

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP HYBRIS C4C CORE all versions ; SAP Hybris Cloud for Customer all versions